TripWorks is a rapidly growing Saas platform. We maintain a superb work and group culture. We are seeking a Web Developer to join our growing technology team. You will work on a host of internal projects and will contribute across the breadth of our technology platform.

Great team with room to grow!

Responsibilities:

• Developing and maintaining front-end elements of our platform.
• Implementing designs from mock ups created by the team’s designer
• Troubleshooting issues.

Requirements:

• Experienced using HTML, CSS, JavaScript (Vue.js preferred)
• Staying up-to-date on the latest technology trends.
• The ability to multi-task.

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Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

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About the role

We're looking for a Director of Sales for mid-market accounts. This is a unique opportunity to join early in our story and influence how the plot will evolve. We are looking for the right person to build this role and later on the department and to make sure our customers are getting the best out of Tripworks.

We are seeking to hire a talented, seasoned professional with a strong track record in SaaS sales to SMB, preferably a background in tourism, payment technology, or travel.

You will

• Own the full sales cycle from building relationships to negotiation and contracting
• Navigate key decision makers to build TripWorks awareness within organizations
• Possess a comprehensive understanding of TripWorks, and connect this knowledge directly to customer ROI
• Create demand by uncovering business problems and matching them to our solution

Ideally, you have

• Own the full sales cycle from building relationships to negotiation and contracting
• Navigate key decision makers to build TripWorks awareness within organizations
• Possess a comprehensive understanding of TripWorks solution and connect this knowledge directly to customer ROI
• Create demand by uncovering business problems and matching them to our solution

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We are looking for a Sales Development Representative to join our rapidly growing team.

Do you have hands-on experience with generating inbound and outbound leads? Are you passionate about creating strong client relationships? If yes, this may be the perfect Sales Development Representative job for you.

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A Day in the Life of the Sales Development Representative

The Sales Development Representative is responsible for prospecting, qualifying, and generating new inbound and outbound leads to support the Sales teams. This individual will be a highly motivated, self-starter with a strong sales dynamic, able to identify and develop new business prospects from multiple sources simultaneously.

Responsibilities include:

• Initiate outbound prospecting, qualifying, and contact verification.
• Develop new business via telephone and mass communication such as email.
• Identify appropriate buyers within the target market.
• Provide feedback to help identify prospects' pain points.
• Build and cultivate prospect relationships by initiating communications and follow-up.
• Track lead opportunities resulting from marketing campaigns.
• Partner with Marketing to convert warm leads.
• Utilize ZoomInfo and Hubspot
• Actively participate in pipeline reviews and discussions with direct managers and key partners.

Qualifications

• Minimum of 2 years of successful sales prospecting experience.
• SaaS experience a plus
• A good understanding and process for prospecting.
• Persistence in a sales environment.
• Ability to work in a fast-paced environment and work effectively under pressure.
• Confident and comfortable finding leads via cold calling, Linkedin, and emailing.
• A passion for sales and the processes, technologies, and methodologies involved.
• Working knowledge of ZoomInfo and Hubspot preferred.
• Excellent verbal and written communication skills.
• Strong presentation skills both over the phone and potentially onsite at tradeshows.
• A team player, this role requires constant cross-communication.
• Ownership mentality.

Come Join Our Team!

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About the Role

As a member of the Product team, the Senior Product Manager is responsible for delivering on product roadmap priorities to achieve time to market and time to value targets by managing the product development lifecycle for a given product through proven technical leadership. This role will interface with internal teams and key clients.

What You’ll Accomplish:

• Assist with identifying market problems, looking for unsolved problems that are both urgent and pervasive and that tour & activity operators are willing to pay to solve.
• Defines market requirements that communicates problem(s) to be solved and who we are solving it for.
• Captures "Voice of the Customer" for use in innovation strategy and planning future solution enhancements.
• Defines Solution Vision that supports strategic plan; update annually.
• Conducts market research on users around a specific solution innovation and describe the solution to be offered to the market, including solution positioning and market messaging for key buyers.
• Assist with preparing business cases for proposed solutions, providing an objective analysis of a potential new market opportunity to be used as a basis for investment decisions.
• Monitors and analyses solution metrics to assess how well solutions perform, including actual to planned revenue, usage stats, operations SLAs, customer satisfaction, market share and profitability.
• Provides sales support assistance as needed, including RFP boilerplate creation, solution design leadership, and product advocacy.
• Work with engineering, QA, professional services, and technical operations during design and implementation to shape the technical feature set and usability of the product and ensure the highest quality products delivered on-time, on budget and with superior performance and support.
• Collects and manages requirements from all stakeholders for one or more products across multiple product generations.
• Plans and manages execution of product roadmaps, development schedules and product/component designs
• Coordinates business and contractual arrangements with partners
• Spends time gathering feedback and then injects that feedback into the design cycle
• Trains and supports others on functional area related topics
• Supports advisory boards, user groups and special interest groups as needed
• Plan and deliver solution training to internal staff to support launch.
• Manages customer advisory groups around specific markets / solutions to discuss existing solutions and future innovation ideas.
• Manages the cross functional compatibility of software, hardware, and firmware for the solution
• Analyzes and ensures performance requirements are met.
• Reviews test plans with software quality assurance team.

Requirements

• Bachelor’s degree or equivalent experience required
• Minimum of 5 years of relevant work experience
• 1-3 years product management experience required
• Experience writing technical functional specifications
• Software design experience in complex, multi-tasking, real-time, highly availability systems
• Experience working in small, highly focused teams
• Experience with complex SaaS software
• Must have excellent presentation and communication skills
• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
• Excellent analytical skills, interpersonal communication, and management skills
• Demonstrated problem solving skills
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Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Flexible Paid Time Off (Sick Days & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home

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TripWorks is the leader in booking software for tour & activity operators. It's built with the latest technology, backed by industry-leading experience. It is an exciting time to join our rapidly growing company!

The person we are looking for to fill this position will play an integral role in creating brand awareness, marketing new features, providing sales support, driving inbound leads, and will thrive in a fast-paced, multifacted marketing arena. They will tap into our target markets to fill the funnel with qualified leads for our sales team and provide ongoing communication to our existing customers. This person will help lead various marketing projects including event and campaign organization and execution. To be successful in this role you must have a high attention to detail with exceptional communication skills, be a proactive thinker, and work well under stress.

If this describes you then let's talk!

Duties & Responsibilities

• Build out of marketing calendar and action plan.
• Ensures successful execution of marketing deliverables and initiatives.
• Manages events by identifying and organizing all action plans, ensuring deadlines are met, assisting with registration, organizing deliverables and action items, ordering and shipping items as needed, coordinating RoS and strategy for event execution, and other related duties as assigned.
• Identifies event and conference opportunities.
• Creates copy in line with company voice and tone for emails, e-newsletters, social media and other marketing assets.
• Creates and manages social media handles by posting and sharing content in line with company messaging and marketing calendar that will increase following and engagement.
• Tracks and monitors metric performance of all TripWorks marketing initiatives including events and ads (leads and conversions), email communication including open rate, clicks, etc., social media handles including number of followers, engagement, etc., and other related duties as assigned.
• Provides ongoing communication to existing customers.
• Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.

Requirements & Skills

• Familiar with the advertisement of products on social media.
• Familiar with search engine marketing (SEM), search engine optimization (SEO), e-mail marketing and banner ads.
• Ability to multi-task.
• Works well under deadlines and stress without compromising quality.
• Excellent verbal and written communication.
• Creative thinking skills.
• Extremely detail oriented

Education & Experience

• Bachelor’s Degree in marketing or business.
• 4+ years of prior experience in marketing.
• Experience working with SaaS companies preferred.
• Experience with Pardot or similar companies preferred.
• Industry experience with overnight camps, children’s activity centers or other related field preferred.
• Project management and budgeting experience preferred.
• Familiarity in web programming, graphics, and video software, pay per click marketing, data analysis, usability, RSS, and feeds preferred.

TRAVEL:

Some travel is required.

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