Frequently Asked Questions

Get the most from your business, with the TripWorks Platform. Booking Software made by and for tour & activity operators.

Dynamic Pricing

Can I charge different ticket prices for holidays, peak business hours, last-minute bookings, large-group bookings, or veterans?

Yes. Our dynamic pricing features give you the power to set ticket prices based on a wide range of criteria. You can raise prices for last-minute bookings, offer discounts to certain types of customers (veterans, senior citizens, children, etc.), offer Happy Hour pricing for specific times of day on specific days of the week, and so much more.

What is an example of dynamic pricing?

There are multiple types of dynamic pricing methods that a tour or activity can use. Here are a few examples of how operators can change their prices with TripWorks:

  • Seasonal Pricing: Ticket prices are higher during peak seasons. For example, if you offer tours on holiday weekends, you can charge more for them during the holiday season.
  • Advance Window Pricing: Lower ticket prices for shoppers who book more than X days in advance. This can be a powerful incentive for out-of-market travelers to book before they arrive in market.
  • Last-Minute Window Pricing: Raise ticket prices for shoppers who book within X hours of an activity. This encourages out-of-market travelers to book before they arrive in market, and allows you to charge more for highly motivated travelers.
  • Channel-Based Pricing: Segment prices based on channel — walkup, e-commerce, phone, or OTAs.
  • Time of Day Pricing: If you have fixed inventory, charge less for less popular timeslots and more for popular timeslots. Get higher utilization for your resources.

Why is dynamic pricing important?

Dynamic pricing gives you more control over your prices. Instead of watching and waiting to see if your tours and activities are priced effectively, you can change prices within minutes, with near-instantaneous results. Dynamic pricing can save you money because it involves the collection and use of data to make intuitive changes in prices quickly.  

What is dynamic pricing?

Dynamic pricing is a strategy of pricing products based on various factors, including current market demand, the season, supply changes, and price bounding. Dynamic pricing changes can occur in real time. The main idea behind dynamic pricing is that it is flexible and based on real-time data.

Gift Cards & Vouchers

Do I have to pay an additional monthly fee for a gift card program?

No. There are no additional fees for a gift card program.

Reports

What kind of reports are included?

TripWorks comes with a library of 50+ pre-designed reports to help you measure, analyze, and report on your activity. These reports include sales, finance, tax, product, inventory, gift card, marketing, reseller, affiliate, customer, and waivers. Custom reports can be designed, saved, and shared, as well.

Pricing

What does it cost to get started? How long does onboarding take?

There is no cost to onboard your account, and our team will help you setup your activity catalog and provide complimentary training. Depending on the complexity of your business, you can typically get up and running in a few days.

E-Commerce

How do I sell tickets on my own website?

The platform offers a powerful collection of booking widgets that you can seamlessly embed into your website, marketing emails, social media campaigns, and more. Whether you want to initiate the booking flow through booking calendars, booking links, or “Book Now” style buttons, the platform makes it easy to customize your widget to fit your needs.

Can I customize my “Sold Out” message?

Yes. Many of our clients choose to adjust the messaging associated with their oversold timeslots. For example, maybe you want a timeslot to show a “Call to Book” message when it reaches full capacity, and to give your team the ability to sell additional tickets, even on an oversold timeslot.

Can I display a note when only 2 tickets are left?

You can create rules so that specific messages will appear when the criteria you define for that rule are met. For instance, you can configure the platform so that your website displays an “Only 2 seats left!” message when a timeslot is down to 2 tickets available for purchase.

If I cancel an activity, can customers self-rebook?

The TripWorks platform dramatically reduces labor costs, thanks to smart self-serve rebooking tools. If you need to cancel an event or activity, simply pull up the manifest, and optionally use the platform to notify all travelers by email or text. Customers can rebook to a new date and time in their customer portal.

Does TripWorks support tipping?

Yes. The TripWorks platform lets you charge tips with card readers, via iPad, and against saved cards on file.. Tour guides can use the TripWorks platform on their phone or tablet, hand the smart device to the customer, and ask them to close out their trip. The customer is taken to an easy “Add tip?” prompt, which charges their selected tip amount to the credit card on file. Our clients have reported as much as a 160% increase in tips using this technology.

What is Abandon Cart?

The TripWorks platform is uniquely designed to capture customer information the moment it is entered online. That way, even if the shopper abandons the purchase, the platform has the details needed to help complete the booking. Or, you can contact the guest directly by phone or text, answer questions, and complete the booking process.

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Free hands-on onboarding & support
Free hands-on onboarding & support
Free hands-on onboarding & support