What we're building

Studio: build your own tools by describing them

Describe the dashboard, manifest or report you wish you had and Studio builds it beside your chat. Save it, share it with your team, and it runs on your live TripWorks data, within each person's permissions.

Customer portal redesign

A cleaner portal for your guests — view the booking, pay a balance, reschedule, sign waivers and add the ticket to Apple Wallet.

Conditional custom fields

A question appears only when an earlier answer calls for it, so guests fill in what applies to them and nothing else.

Self-service kiosk for walk-ups

Walk-up guests book and pay at the kiosk themselves, including at locations selling for more than one vendor.

Waivers V2

Several distinct waivers per activity, each tracked on its own, with signing that works for a whole group and status visible right on the manifest.

Mobile 1.5

Day-of work in the field: a faster scanner, steadier handling of what staff hit at the dock, and a manifest that holds up on a phone.

Callbot, round two

The next round for the phone assistant, covering the calls it hands off today and the detail operators want it to handle on its own.

Suggested knowledge

Your assistants propose new answers based on what guests actually ask, and you approve each one before it ever goes live.

Connect AI tools to your data

Let the AI tools you already use work directly with your TripWorks data through a secure connection you grant and can revoke.

Turn a cancelled booking into a gift card

When a booking is cancelled, move what the guest already paid onto a gift card they can use later, instead of a refund or a hand-built credit.

Let guests split a group balance

A guest can pay for their own tickets, or a custom amount, instead of one person having to cover the whole party.

More you can do from the mobile app

Take payments in the field, act on bookings and check guests in faster — so the app earns its place at the dock, the counter and the trailer, not just the scanner.

Reusable scheduling templates

Save a season's availability pattern once, then apply it to one activity or to many, straight from the Create Schedule window.

Rentals as assets, not seats

A ticket can represent the thing being rented — a vehicle, a kayak, a lane — so rental operators stop shaping equipment into per-person tickets.

Resource tracking on any capacity model

See which kayak, jeep or lane went to which booking even when you set capacity by hand, instead of choosing between tracking resources and controlling capacity yourself.

Keep a group together on a full departure

Seat a party on a departure that is already full, for the tours where splitting the group is not an option.

Move or update many bookings at once

When weather takes a vessel out of service, move every guest on that departure together, with add-ons, products and pricing carried across. The same multi-select applies to rate sheets, activities, times, availability, add-ons and gift cards.

Trip view redesign

A clearer layout for the screen you open most. Add-ons, resources, guides and waivers each get a proper home, and large group bookings stop fighting for the same space.

Online checkout redesign

A checkout made specifically for the guests booking on your website, separated from the staff flow so each one can be tuned for the person actually using it.

Checkout redesign for walk-up and phone sales

One page to build an order, see the price and take payment — built for staff at the counter or on the phone, rather than the flow designed for online guests.