TripWorks uses AI to record, transcribe, and summarize incoming phone calls, match them to the right customer, and surface a clear follow-up — it does not answer calls or make bookings on its own.
Booking details that never leave the phone
Phone calls carry booking details that never make it into the system. Staff miss context, follow-ups slip, and there is no searchable record of what was said.
Where operators rely on it
Every call attaches to the customer so their history stays in one place.
Anyone on the team can act on the follow-up without replaying the call.
Read the summary and transcript to pick up exactly where the caller left off.
Set up in five steps
- Connect your number Point your business line at TripWorks.
- Enable recording Turn on call recording and set your disclosures.
- Summary preferences Choose what each summary should capture.
- Route follow-ups Decide which team sees which follow-up.
- Review in the timeline Read summaries and transcripts on the customer record.
Every call, on the record
Recordings, transcripts, and summaries attach to the customer, so context is never lost between a call and the booking.
- Per-call AI summaries
- Searchable transcripts by customer
Real operators. Real reviews.
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Common questions
Yes — the Callbot answers your business phone line, handles common questions, and can take a booking or capture a lead when no one on your team can pick up. It runs on the same live availability, pricing, and Knowledge Base as the website Chatbot.
Yes. Connecting your phone system is a one-time setup — you keep your existing provider, numbers, and hardware. Every call afterward is automatically recorded, transcribed, and analyzed for sentiment, intent, and CSAT, with nothing for your team to do per call.
The AI Callbot is currently in beta. You turn it on yourself under Setup → Beta Features — no need to contact TripWorks. The AI Chatbot (website) doesn't require this step. Set up the Callbot.
It pulls pricing and availability live from your account and is instructed never to invent details — if it doesn't know something, it says so. Bookings aren't confirmed until the guest pays, and the final price is calculated at checkout.
Still have questions?
Related features
See AI phone calls in your account
We'll show how calls are recorded, summarized, and matched to your customers.