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Twilio

Connect with Twilio to keep your brand front and center. Communicate marketing and confirmation messages to travelers at scale.
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Connect with Twilio to keep your brand front and center. Communicate marketing and confirmation messages to travelers at scale.

use cases

Guest communication for the moments that matter

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Share relevant marketing messages

Keep your brand visible with communications sent at scale to the audience you select.

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Remind guests before arrival

Send timely reminders that help guests arrive prepared and reduce avoidable questions or missed steps.

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Send booking confirmations by text

Give guests an easy-to-find mobile confirmation containing the important details of their reservation.

Setup & implementation

Connect guest messaging in four steps

  1. Connect Twilio Link the account used to deliver messages.
  2. Choose the message Define the confirmation, reminder, or campaign communication.
  3. Set the audience and timing Decide who receives it and when.
  4. Activate and review Turn on the workflow and monitor guest communication.

Real operators. Real reviews.

TripWorks was made by operators, for operators. We know how it works.
I was really blown away. I am very happy having TripWorks as a partner.
"The customer service provided by TripWorks has been better than any other platform I have interacted with."
Victoria Ferrer
"When you look for a software for your tour activity business, TripWorks is by far the best software in the market."
Henry Glen
"As a weather dependent tour operator, rescheduling was a time consuming task. TripWorks saved us 2 to 3 hours per day."
"Working closely with the team at TripWorks has allowed us to grow organically over time."
John Iverson
I was really blown away. I am very happy having TripWorks as a partner.
"The customer service provided by TripWorks has been better than any other platform I have interacted with."
Victoria Ferrer
"When you look for a software for your tour activity business, TripWorks is by far the best software in the market."
Henry Glen
"As a weather dependent tour operator, rescheduling was a time consuming task. TripWorks saved us 2 to 3 hours per day."
"Working closely with the team at TripWorks has allowed us to grow organically over time."
John Iverson
FAQ

Common questions

Can I text guests from my own business phone number?

Yes, by connecting your own Twilio account. Without it, TripWorks sends SMS from a shared number; with it, messages come from a number of your choosing, and two-way texting lets you receive and reply to guest replies directly. This is separate from the AI Callbot, which provisions its own phone numbers.

Can automated messaging be set up for things other than confirmation emails?

Automated messages can be set up for both emails and text messages. These are some of the most popular automations used by our clients:

  • Confirmation emails. These are emails that send a confirmation message and virtual receipt to the customer who booked the trip.
  • Tour/activity reminders. Usually sent in advance of the tour or activity, advising the guest of equipment to bring, location, etc.
  • Abandoned cart emails. Abandoned cart workflows are designed to bring e-commerce shoppers back to your site, encouraging them to complete their booking.
  • Request for review emails. By default, customers will receive emails 24 hours, 48 hours, and 72 hours following an experience, each of which asks them to leave your business a review.
What integrations does TripWorks offer?

TripWorks connects to third-party tools across six areas: payments (Stripe), marketing & analytics (Google Ads, Google Analytics, Meta/TikTok pixels, Cometly, Ambassador), phone & calls (CallRail, RingCentral, Dialpad, and others), calendar & email (Google Calendar, Apple Calendar, Outlook, Mailchimp), automation (Zapier, Webhooks, Twilio), and guest media (FotaFlo, PicThrive, VQuip, Google Business). Browse the full catalog under More → Discover More.

Still have questions?

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Related features

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Import & export

Export your customer data for offline analysis by the tools of your choice. Import your existing bookings, payments, resellers, offer codes, and product catalog.

Webhooks & APIs

Build advanced workflows to fit your enterprise. Receive notifications when key customer, payment, or booking events occur in your booking system.

Zapier

As the leader in easy automation, Zapier empowers businesses to automate workflows and move data across 5,000+ apps. We work with what you work with, across your apps and tech stack, so you can make magic happen.

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