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FAQ

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Waivers

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Do I need any special hardware?

No. The platform supports several waiver models.

  • You can include a link in the booking confirmation message, requesting that each guest complete a waiver before arrival. You can automatically send additional reminders.
  • When guests arrive, you can send them an individual link by text or email. With this link, they can complete the waiver on their own device.
  • When guests arrive, you can send their booking to a tablet device at your facility, such as a tablet physically mounted on a desk in your facility. The guest will see their booking information and can complete their waiver.
  • When guests arrive, you can direct them to a tablet device to complete an unattached waiver. Unattached waivers can be connected to the guest booking.

TripWorks customers have captured more than 1.3 million signed waivers. Approximately 70% of guests in the measured sample signed before arrival.

The total includes customers that have since churned. The pre-arrival rate is based on a three-month sample of bookings with fixed scheduled times and excludes walk-up or anytime slots.

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